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Category:
Language:
English
Total Size:
2.0 GB
Info Hash:
F0676A4DAD59C9EA4D4B19A68ED269D369CCD7D1
Added By:
Added:
Oct. 23, 2023, 4:29 p.m.
Stats:
|
(Last updated: May 16, 2025, 3:43 p.m.)
| File | Size |
|---|---|
| Get Bonus Downloads Here.url | 182 bytes |
| 1 - Welcome Quiz.html | 0 bytes |
| 1 - Welcome to the course.html | 1.7 KB |
| 2 - Mind the gap An introduction to what you'll learn English.vtt | 4.6 KB |
| 2 - Mind the gap An introduction to what you'll learn.mp4 | 54.9 MB |
| 3 - Observing and Recognizing Trends English.vtt | 4.1 KB |
| 3 - Observing and Recognizing Trends.mp4 | 44.6 MB |
| 4 - Lies, D mn Lies and Statistics English.vtt | 2.3 KB |
| 4 - Lies, D mn Lies and Statistics.mp4 | 19.8 MB |
| 5 - On overview of what you can expect English.vtt | 5.2 KB |
| 5 - On overview of what you can expect.mp4 | 40.4 MB |
| 6 - About learning How to get the most value English.vtt | 4.6 KB |
| 6 - About learning How to get the most value.mp4 | 28.9 MB |
| 7 - Download the course workbook.html | 725 bytes |
| 7 - KPI-and-reporting-workbook-final.pdf | 1.5 MB |
| 8 - How your mind processes information English.vtt | 9.1 KB |
| 8 - How your mind processes information.mp4 | 96.5 MB |
| 9 - Getting to know your instructor and learning community English.vtt | 5.4 KB |
| 9 - Getting to know your instructor and learning community.mp4 | 47.5 MB |
| 10 - Common Terminology and Best Practices English.vtt | 6.0 KB |
| 10 - Common Terminology and Best Practices.mp4 | 59.2 MB |
| 10 - Process-Definitions.pdf | 46.7 KB |
| 11 - Putting it all together solutions approach English.vtt | 4.9 KB |
| 11 - Putting it all together solutions approach.mp4 | 54.1 MB |
| 12 - Process-Definitions.pdf | 46.7 KB |
| 12 - Service Management Best Practice Processes English.vtt | 8.2 KB |
| 12 - Service Management Best Practice Processes.mp4 | 65.5 MB |
| 13 - Introduction Case Study English.vtt | 4.6 KB |
| 13 - Introduction Case Study.mp4 | 58.1 MB |
| 13 - Introduction-Case.pdf | 51.2 KB |
| 14 - Exercise 1 Getting Started In Your New Role English.vtt | 2.9 KB |
| 14 - Exercise 1 Getting Started In Your New Role.mp4 | 29.0 MB |
| 14 - Exercise-1.pdf | 82.5 KB |
| 2 - Service Management Quiz.html | 0 bytes |
| 15 - Hips Don't Lie - but what about numbers.mp4 | 21.2 MB |
| 15 - Hips Don't Lie English.vtt | 2.2 KB |
| 16 - What is a report English.vtt | 5.2 KB |
| 16 - What is a report.mp4 | 42.5 MB |
| 17 - Exercise 2 Who's who English.vtt | 2.5 KB |
| 17 - Exercise 2 Who's who.mp4 | 27.2 MB |
| 17 - Exercise-2.pdf | 66.4 KB |
| 18 - Reporting Goals and Examples English.vtt | 9.2 KB |
| 18 - Reporting Goals and Examples.mp4 | 73.0 MB |
| 18 - Reporting-Examples.pdf | 47.7 KB |
| 19 - Reporting Data Presentation, Quality and Ownership English.vtt | 5.9 KB |
| 19 - Reporting Data Presentation, Quality and Ownership.mp4 | 53.2 MB |
| 20 - Interpreting your data with Pivot tables English.vtt | 9.5 KB |
| 20 - Interpreting your data with Pivot tables.mp4 | 100.8 MB |
| 21 - Exercise 3 Your team English.vtt | 3.0 KB |
| 21 - Exercise 3 Your team.mp4 | 33.9 MB |
| 21 - Exercise-3.pdf | 66.5 KB |
| 22 - Forget about the numbers.html | 2.1 KB |
| 3 - Metrics Quiz.html | 0 bytes |
| 23 - Key Performance Indicators English.vtt | 1.4 KB |
| 23 - Key Performance Indicators.mp4 | 23.1 MB |
| 24 - Bob It has to get better English.vtt | 2.5 KB |
| 24 - Bob It has to get better.mp4 | 35.8 MB |
| 25 - Exercise 5 Measuring Workload English.vtt | 2.0 KB |
| 25 - Exercise 5 Measuring Workload.mp4 | 22.0 MB |
| 25 - Exercise-5.pdf | 77.0 KB |
| 26 - Mindset Why some numbers work - and some don't.mp4 | 69.2 MB |
| 26 - Mindset Why some numbers work English.vtt | 6.5 KB |
| 27 - Creating value Build your service management report English.vtt | 2.1 KB |
| 27 - Creating value Build your service management report.mp4 | 24.6 MB |
| 28 - Performance Indicators Service Management examples English.vtt | 17.3 KB |
| 28 - Performance Indicators Service Management examples.mp4 | 121.3 MB |
| 28 - Performance-Indicator-Examples.pdf | 49.7 KB |
| 29 - Exercise 6 Team Meeting English.vtt | 3.1 KB |
| 29 - Exercise 6 Team Meeting.mp4 | 30.5 MB |
| 29 - Exercise-6.pdf | 59.0 KB |
| 30 - Finding motivation to go for gold English.vtt | 6.9 KB |
| 30 - Finding motivation to go for gold.mp4 | 49.6 MB |
| 31 - The glorification of busy.html | 39 bytes |
| 4 - KPI Quiz.html | 0 bytes |
| 32 - Quality control for your service management organization English.vtt | 4.0 KB |
| 32 - Quality control for your service management organization.mp4 | 45.9 MB |
| 33 - Example Incident Management Goal Setting English.vtt | 4.3 KB |
| 33 - Example Incident Management Goal Setting.mp4 | 46.1 MB |
| 34 - Exercise 7 Identifying problems English.vtt | 2.5 KB |
| 34 - Exercise 7 Identifying problems.mp4 | 25.8 MB |
| 34 - Exercise-7.pdf | 58.8 KB |
| 35 - Taking action and setting a service management goal English.vtt | 3.1 KB |
| 35 - Taking action and setting a service management goal.mp4 | 32.1 MB |
| 36 - Setting smart service management goals English.vtt | 5.0 KB |
| 36 - Setting smart service management goals.mp4 | 40.9 MB |
| 37 - Setting even smarter service management goals English.vtt | 4.1 KB |
| 37 - Setting even smarter service management goals.mp4 | 31.4 MB |
| 38 - Exercise 9 Scheduling your workload English.vtt | 2.2 KB |
| 38 - Exercise 9 Scheduling your workload.mp4 | 21.3 MB |
| 38 - Exercise-9.pdf | 58.9 KB |
| 39 - Why 100% doesn't work English.vtt | 7.3 KB |
| 39 - Why 100% doesn't work.mp4 | 49.2 MB |
| 40 - Homework Start putting it together English.vtt | 2.5 KB |
| 40 - Homework Start putting it together.mp4 | 22.6 MB |
| 5 - Setting Goals Quiz.html | 0 bytes |
| 41 - Putting it all together English.vtt | 1.5 KB |
| 41 - Putting it all together.mp4 | 19.4 MB |
| 42 - Exercise 10 Trends in your organization English.vtt | 3.0 KB |
| 42 - Exercise 10 Trends in your organization.mp4 | 29.8 MB |
| 42 - Exercise-10.pdf | 78.7 KB |
| 43 - Organizational Change Management Where to start after you finish this course English.vtt | 6.2 KB |
| 43 - Organizational Change Management Where to start after you finish this course.mp4 | 61.2 MB |
| 44 - Exercise 11 Areas for improvement English.vtt | 2.9 KB |
| 44 - Exercise 11 Areas for improvement.mp4 | 30.0 MB |
| 44 - Exercise-11.pdf | 66.6 KB |
| 45 - Next steps in bringing together your People, Processes and Technology English.vtt | 4.8 KB |
| 45 - Next steps in bringing together your People, Processes and Technology.mp4 | 31.4 MB |
| 46 - Keep Service Management Simple English.vtt | 3.7 KB |
| 46 - Keep Service Management Simple.mp4 | 23.9 MB |
| 47 - Where to start your improvement cycle English.vtt | 3.9 KB |
| 47 - Where to start your improvement cycle.mp4 | 36.1 MB |
| 48 - Exercise 12 Development and Growth English.vtt | 2.4 KB |
| 48 - Exercise 12 Development and Growth.mp4 | 23.9 MB |
| 48 - Exercise-12.pdf | 74.8 KB |
| 49 - Taking action and achieving your goals English.vtt | 6.2 KB |
| 49 - Taking action and achieving your goals.mp4 | 66.9 MB |
| 49 - Top-5-Action-List.pdf | 42.7 KB |
| 50 - Trying something new.html | 2.4 KB |
| 51 - Final thoughts and wrap up English.vtt | 5.6 KB |
| 51 - Final thoughts and wrap up.mp4 | 62.1 MB |
| 6 - Putting it all together quiz.html | 0 bytes |
| Bonus Resources.txt | 386 bytes |
| Service Management Key Performance Indicators and Reporting.jpg | 16.8 KB |
| Service Management Key Performance Indicators and Reporting.txt | 6.2 KB |
Name
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Size
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466.7 MB
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2023-10-23
| Uploaded by freecoursewb | Size 466.7 MB | Health [ 36 /24 ] | Added 2023-10-23 |
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614.8 MB
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| Uploaded by freecoursewb | Size 614.8 MB | Health [ 10 /3 ] | Added 2023-10-23 |
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446.5 MB
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| Uploaded by FreeCourseWeb | Size 446.5 MB | Health [ 2 /1 ] | Added 2023-07-01 |
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986.8 MB
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2023-06-02
| Uploaded by tutsgalaxy | Size 986.8 MB | Health [ 17 /12 ] | Added 2023-06-02 |
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1.1 GB
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2023-10-23
| Uploaded by freecoursewb | Size 1.1 GB | Health [ 12 /47 ] | Added 2023-10-23 |
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354.3 MB
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| Uploaded by freecoursewb | Size 354.3 MB | Health [ 31 /18 ] | Added 2023-10-27 |
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1.4 GB
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2023-10-27
| Uploaded by freecoursewb | Size 1.4 GB | Health [ 47 /49 ] | Added 2023-10-27 |
NOTE
SOURCE: Udemy Service Management Key Performance Indicators and Reporting
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COVER
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