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Category:
Language:
English
Total Size:
257.0 MB
Info Hash:
14C36572CCB7599D70DB5A0C5B546649F99FB462
Added By:
Added:
July 10, 2025, 11:43 a.m.
Stats:
|
(Last updated: Oct. 22, 2025, 2:36 p.m.)
| File | Size |
|---|---|
| Get Bonus Downloads Here.url | 180 bytes |
| 1 - Understanding Generative AI and LLMs.mp4 | 15.1 MB |
| 2 - Role of CX Analysts in the AI age.mp4 | 13.0 MB |
| 3 - CX 360 Mapping Generative AI across the customer lifecycle.mp4 | 15.0 MB |
| 24 - Analyzing CSAT Responses with Prompts.html | 1.9 KB |
| 25 - Generating Themes from OpenEnded Survey Data.html | 1.8 KB |
| 26 - Classifying NPS Responses by Topic and Sentiment.html | 1.8 KB |
| 27 - Summarizing CES Feedback for Product Teams.html | 1.8 KB |
| 28 - RealTime Survey Feedback Alerts.html | 1.9 KB |
| 29 - Intent Detection in Chat Logs.html | 1.9 KB |
| 30 - Emotion Sentiment Analysis from Live Chats.html | 2.0 KB |
| 31 - Escalation Trigger Detection from Support Threads.html | 2.1 KB |
| 32 - Summarizing Support Conversations for CRM Logging.html | 1.9 KB |
| 33 - Extracting Key Phrases from Customer Emails.html | 1.8 KB |
| 34 - Clustering Customer Reviews into Themes.html | 1.9 KB |
| 35 - Generating Weekly VoC Reports.html | 1.9 KB |
| 36 - Extracting Quotes for Marketing or PR Use.html | 1.8 KB |
| 37 - Mapping Feedback to Product Categories.html | 1.8 KB |
| 38 - Prompting for Competitive Insights from Reviews.html | 1.8 KB |
| 39 - Identifying AtRisk Customers from Comments.html | 1.8 KB |
| 40 - Prompting for Root Cause of Dissatisfaction.html | 1.8 KB |
| 41 - Flagging Churn Risk Based on Complaint Tone.html | 1.8 KB |
| 42 - Summarizing Complaints by SegmentRegion.html | 1.8 KB |
| 43 - Generating Churn Prediction Tags from History.html | 1.8 KB |
| 44 - Generating Behavioral Personas from Usage Logs.html | 1.7 KB |
| 45 - Clustering Users by Loyalty Stage via Prompting.html | 1.8 KB |
| 46 - Mapping Emotions Across Customer Journeys.html | 1.7 KB |
| 47 - Crafting Empathy Maps Using AI Outputs.html | 1.7 KB |
| 48 - Segmenting by Frequency and Product Feedback.html | 1.7 KB |
| 49 - Generating SOPs from Complaint Categories.html | 1.7 KB |
| 50 - Drafting Escalation Scripts for Agents.html | 1.7 KB |
| 51 - Prompting Action Plans for Known Issues.html | 1.7 KB |
| 52 - Creating Apology Templates from CSAT Feedback.html | 1.7 KB |
| 53 - Generating PostEscalation FollowUp Prompts.html | 1.7 KB |
| 54 - PromptGenerated Survey Question Suggestions.html | 1.7 KB |
| 55 - Rewriting Surveys for Empathetic Tone.html | 1.6 KB |
| 56 - Creating PostChat Surveys Using Prompt Templates.html | 1.6 KB |
| 57 - AutoGenerating Multilanguage Survey Forms.html | 1.7 KB |
| 58 - Drafting Personalized Survey Requests by Segment.html | 1.7 KB |
| 59 - Translating Feedback with Cultural Adaptation Prompts.html | 1.8 KB |
| 60 - Prompting for ToneAdjusted Replies by Country.html | 1.7 KB |
| 61 - Localizing Scripts for Global Markets.html | 1.8 KB |
| 62 - Analyzing Sentiment Across Languages.html | 1.7 KB |
| 63 - Creating VoiceReady Prompts for IVRs.html | 1.6 KB |
| 64 - Weekly CX Summary Generation via Prompts.html | 1.6 KB |
| 65 - Creating Executive Insights from CSAT Trends.html | 1.6 KB |
| 66 - Generating Slack Updates for VoC Teams.html | 1.7 KB |
| 67 - AI Prompts for Team Huddles and CX Wins.html | 1.7 KB |
| 68 - Creating CX Performance Dashboards with Prompt Output.html | 1.6 KB |
| 69 - Generating Personalized FollowUp Emails from Reviews.html | 1.8 KB |
| 70 - Creating Offers Based on NPS and Feedback.html | 1.8 KB |
| 71 - Writing Targeted Onboarding Messages.html | 1.7 KB |
| 72 - Generating Dynamic Banners Based on CX History.html | 1.7 KB |
| 73 - Prompting for Reengagement Strategies.html | 1.7 KB |
| 4 - Dataset File.html | 16 bytes |
| 4 - fully-translated-cx-dataset-with-csat-ces-nps.csv | 1.0 MB |
| 5 - Prompt Used in Live Demos.html | 15 bytes |
| 5 - Prompt-used-in-live-demos.docx | 14.6 KB |
| 6 - What is Prompt Engineering.mp4 | 11.1 MB |
| 7 - Instructional vs Analytical Prompts for CX tasks.mp4 | 14.1 MB |
| 8 - Zeroshot Oneshot Fewshot techniques in customer messaging.mp4 | 13.6 MB |
| 9 - Crafting structured prompts for VoC summaries and chat analytics.mp4 | 9.5 MB |
| 10 - Generating Customer Personas from Behavioral Data.mp4 | 13.1 MB |
| 11 - AIbased Empathy Maps and Journey Maps.mp4 | 13.4 MB |
| 12 - Realtime content generation for offers and emails.mp4 | 10.6 MB |
| 13 - Using AI to interpret CSAT CES and NPS responses.mp4 | 15.6 MB |
| 14 - Summarizing survey data with prompt templates.mp4 | 13.2 MB |
| 15 - Detecting intent urgency and emotion from open text.mp4 | 19.3 MB |
| 16 - Prompt chaining for review clustering and VoC themes.mp4 | 8.9 MB |
| 17 - Autogenerating CX support FAQs and escalation scripts.mp4 | 12.6 MB |
| 18 - AI for email replies and live chat message generation.mp4 | 17.1 MB |
| 19 - Identifying friction points via AIdriven journey mining.mp4 | 8.7 MB |
| 20 - AIgenerated dashboards for experience insights.mp4 | 6.0 MB |
| 21 - Creating inapp tips tooltips and nudges with prompts.mp4 | 8.3 MB |
| 22 - Copywriting for landing pages postpurchase surveys.mp4 | 6.3 MB |
| 23 - Building SOPs journey summaries and playbooks.mp4 | 11.3 MB |
| Bonus Resources.txt | 70 bytes |
Name
DL
Uploader
Size
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Added
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461.5 MB
[79
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2025-04-03
| Uploaded by freecoursewb | Size 461.5 MB | Health [ 79 /10 ] | Added 2025-04-03 |
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441.4 MB
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2025-04-03
| Uploaded by freecoursewb | Size 441.4 MB | Health [ 19 /8 ] | Added 2025-04-03 |
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887.6 MB
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2024-10-24
| Uploaded by freecoursewb | Size 887.6 MB | Health [ 8 /13 ] | Added 2024-10-24 |
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708.3 MB
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2024-02-15
| Uploaded by FreeCourseWeb | Size 708.3 MB | Health [ 26 /16 ] | Added 2024-02-15 |
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1.2 GB
[36
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2023-07-27
| Uploaded by freecoursewb | Size 1.2 GB | Health [ 36 /24 ] | Added 2023-07-27 |
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684.7 MB
[4
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2025-05-01
| Uploaded by freecoursewb | Size 684.7 MB | Health [ 4 /36 ] | Added 2025-05-01 |
NOTE
SOURCE: Udemy Generative AI For Customer Experience Analyst
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